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PRIVACY POLICY

Urban Raccoon (“Urban Raccoon,” “we,” “us,” or “our”), a brand operated by Supply Connect, located at 33 Bay Street, Toronto, ON, Canada, recognizes the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, products, and services (collectively, the “Services”).

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This Privacy Policy applies to customers, visitors, and users in Canada only. We do not currently offer services to customers in the United States, Europe, or other jurisdictions outside of Canada.

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By using our Services or submitting information to us, you agree to the terms of this Privacy Policy.

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1. Information We Collect​

a. Information You Provide

When you place an order, create an account, or contact us, we collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

  • Any personal preferences or survey responses

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b. Device Information

We collect limited technical data such as your IP address, browser type, and device type to help us improve the performance and usability of our Services.

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c. Usage & Log Data

When you use our website, we collect usage data through cookies and log files, including browsing activity, products viewed, time spent on pages, and click data.

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d. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixel tags and web beacons) to remember preferences, track cart activity, and improve your experience. You can manage cookie settings through your browser.

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2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Respond to your inquiries or customer service requests

  • Send order updates and transactional emails

  • Improve the functionality and experience of our website

  • Communicate marketing updates or special offers (with your consent)

  • Prevent fraud and ensure security of our Services

  • Analyze customer behavior and preferences to improve our products and marketing

You may unsubscribe from promotional emails at any time using the link provided in the email.

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3. Sharing of Information

We do not sell your personal information. We may share your data with trusted third parties solely to help us operate our business:

  • Shipping and logistics providers

  • Payment processors (e.g., Stripe, Shopify Payments)

  • Email service platforms

  • Web analytics tools (e.g., Google Analytics)

  • Legal or regulatory authorities, if required by law

These partners are only authorized to use your information as necessary to perform services on our behalf and are required to keep your data confidential.

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4. Video and Photo Content

We may photograph or video record live events (e.g., styling workshops) for promotional use. By purchasing a ticket to our events, you agree that you may appear in publicly shared photos or videos.
If you prefer not to be recorded, please notify a staff member at the event.

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5. Data Retention

We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, including legal or accounting obligations. You may request deletion of your data by contacting us directly (see Contact section).

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6. Data Security

We use appropriate security measures to protect your personal data during transmission and storage. While we take precautions, no method of transmission over the Internet is fully secure, and we cannot guarantee absolute protection.

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7. Your Choices

You may:

  • Opt out of marketing communications via the unsubscribe link

  • Request access to or deletion of your personal data

  • Update your contact or account information

To make a privacy-related request, please email us at info@urbanraccoon.com.

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8. Children’s Privacy

Urban Raccoon does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal data from a child, we will delete it promptly.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

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10. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you by posting an updated policy on our website. Your continued use of our Services indicates your acceptance of these changes.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Urban Raccoon
33 Bay Street
Toronto, ON, Canada
Email: info@urbanraccoon.ca

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