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Have a Question?

  • Are Urban Raccoon’s products made from sustainable materials?
    Yes, Urban Raccoon prioritizes sustainability in sourcing materials. Our leather is ethically sourced, and we work with suppliers who follow eco-friendly tanning processes and recognized by Leather Working Group. We are committed to reducing our environmental impact while delivering high-quality products.
  • What is your return and exchange policy?
    We accept returns and exchanges for items in new, unworn condition with original tags attached within 30 days of receipt. Clearance items and products with removed protective stitching (e.g., on pockets or vents) are final sale and not eligible for return or exchange. Visit our Returns Policy page for more details.
  • Do you offer international shipping?
    Yes, Urban Raccoon ships internationally. However, free shipping applies only to orders over CAD $100 for Canada and USD $300 for the USA. International shipping fees and customs duties may apply. Please note that international returns must be sent back at the customer’s expense. Visit our Shipping Policy for further information.
  • What types of products does Urban Raccoon offer?
    Urban Raccoon specializes in premium leather accessories, including wallets, belts, bags, bracelets, and keychains. Each product is designed in collaboration with global designers to blend bold urban style with superior craftsmanship.
  • How can I care for my Urban Raccoon leather accessories?
    To ensure the longevity of your leather accessory: Avoid prolonged exposure to direct sunlight and moisture. Clean gently with a damp cloth and use a leather conditioner periodically. Store in a cool, dry place when not in use. Visit our Care Guide section for detailed instructions on maintaining your purchase.
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